CharlesS wrote:


Charles, thanks for writing. I appreciate your obvious frustration. We are shipping in order, I'm just checking out people's order numbers to give an estimated shipping date. I have the shipping crew checking on yours (order# 2698) as well.

Mine is 00003019. DO you have stock of them or do we have to wait untill your receive more from the company?

Clay ... please add order 2809 (placed 4 January) to check. Hoping to get the ceramics before they run out!

Rlb wrote:


We have them in stock and we're in the process of shipping. There were a lot on backorder so it's taking a while to get them all out.

Clay,

I have three separate orders for 1200/1600 ceramic stones (order #s 861642, 883557, and 926509). Respectivley, the orders were placed on December 31, 2011, January 25, 2012, and March 15, 2012. I have not received any ceramic stones at this time and, quite honestly, feel that it speaks poorly that WE would fulfill orders placed as recently as April 28, 2012 prior to fulfilling those of the long-time frustated parties here.

Stephen

StephenGardner wrote:


I'm confused about where everyone is getting this April 28 date; can you shed some light on what you're referring to? I've asked the shipping crew to ship in order and I believe that they are doing that but if there is something I'm missing, I'd like to know about it.

Clay,

I'm the person who ordered ceramic paddles on April 28 and received them on May 5.

I hesitated to post my delivery date because I had a feeling something like this would happen...

Folks, I completely understand how you feel, but before assuming that WE has done you wrong, let's wait for Clay's response.

I have reason to believe that a computer error may have been responsible for my getting ceramic paddles ahead of the rest of you. There were some significant problems with billing and backorder notification when I ordered my Pro-Pack I back in February. I contacted WE about it, and they graciously corrected the problems and, to make up for it, moved up the priority of my Pro-Pack I order. I still had to wait after the second (third?) batch started shipping, but somewhat less time that I would have waited otherwise.

I suspect that my computer record is (or was) still marked with some sort of priority flag that resulted in my getting the ceramic paddles ahead of the rest of you. If I'm right, it was a one-time mistake, not something deliberate on WE's part, and it doesn't mean that lots of people who shouldn't be ahead of you have gotten their ceramic paddles. It may have been just me.

Thank you for jumping in and clarifying. I've asked the shipping crew to investigate and update me. As soon as I know what happened, I'll post about it.

peppersass wrote:

welll.... hummm... humbug on all this !

I have an order of these approaching 3 months old. I emailed WE about it at the beginning of this week and got (yes, you guessed it..) NO RESPONSE !

Additionally, I think there are hard feelings because a very well known You Tuber (I am not going to mention any names, if you want the details then PM me,...) that was trying to figure out how to use the WEPS and posting a bunch of YT vids about it then got a good deal of personal support from someone at WE, including a shipment of ceramics to him just about 30 days ago. SO the whole thing is getting / creating some hard feelings .

I don't want to go on a rant here about YT, but I do feel that it would be best if it would just go away. There are so many pretenders and mis-information posted on that site that it has the danger to do more harm than good for WEPs, what with all the mis statements and mis-direction about the device that is posted there. If WE wants to post its own vids, for instructional purposes or whatever, then they would be much better served by something like vimeo.com/ In any event, I certainly would not support these 20 year old wanna-be's that post on that site, I don't care how many "subscribers" they have ! The last vid that that particular YTer posted, although it was very complimentary to WEPs and rated it above some other systems (as he mirror polished a few blades with his new ceramics ) DID contain tons of technically inaccurate information on the WEPs and on the technical details and subject of sharpening in general. So what good can possibly come of all that?

OK, I fell much better after that rant. That's all from me for now... I will crawl back in my corner, sit down and be a good from now on. I promise

Thanks for wringing at least a little smile out of me on this topic and for the feedback. I have to take responsibility for getting the ceramics to said YT poster because I was on the phone w/ him the day his 50/80 stones were going out and was able to drop the ceramics in the same box to save on shipping. I'll check out Vimeo for posting our vids, it does seem to be much more professional.

BassLakeDan wrote: