Our Customer Success Team is available Monday to Friday: 8am-4pm MT.
Have a question and can't find the answer here? Reach out at firstname.lastname@example.org
FAQ - Orders
Do you offer free shipping?
Yes! We offer free shipping on orders over $275.00 that are shipping in the contiguous US. You can select the free shipping option at checkout.
Can I change the shipping address on my order?
If you need to change the shipping address on an order that you've placed through our website, please send an email to email@example.com. Please include your order number and the new address details. If your order has already shipped we will not be able change or redirect your order to your new address.
Can I return items from my order?
Can I make changes to an order I've already placed?
Due to our fast order fulfillment times, we are unable to accommodate changes to orders once they are placed. You will need to contact us at firstname.lastname@example.org and cancel your order.
Should you contact us after your order has already shipped, you will need to return any unwanted items for a refund. Find out more information on our return policy here.
Will I receive a tracking email when my order ships?
Yes! As soon as your order ships you will receive an email that contains the tracking information. If you don't receive an email, please check your spam folder. If you think you may have entered your email address incorrectly when you placed your order, please email us at email@example.com and provide your order number. If you don't have your order number, please provide your first and last name.
Can I place an order over the phone?
No. We highly recommend placing your order directly on our website to ensure speed, accuracy, and security.
You can also send us an email at firstname.lastname@example.org. Please include:
- First and last name
- Your email address so we can keep you updated
- Shipping address
- Discount/GovX code if applicable
- Phone number
- Complete list of items you'd like to purchase (If buying a sharpener, please include if you'd like a base and/or a case)
We will create an invoice, select the most affordable shipping option, and email it to you for secure payment.
What payment methods do you accept?
We accept all major credit cards, G Pay, Shop Pay, Amazon Pay, Apple Pay, PayPal, and Meta Pay.
You will be able to select your preferred payment method at checkout.
Do you offer a buy now pay later program?
We do not offer any buy now pay later options. All orders must be paid in full at the time they are placed.
Can I send you a check or money order for my order?
No. We do not accept checks or money orders.
If I'm shipping outside the US will I have to pay import fees or taxes on my order?
You are responsible for paying all import taxes, duties, and fees. These are not included in the cost of shipping and must be paid to your local customs office at the time of import.
PLEASE NOTE that you are responsible for determining that our products can be lawfully and legally imported into your country, in accordance with your country’s standards, specifications, and/or labeling requirements.
How do I know what my shipping costs will be?
You can see the cost for shipping in the checkout before you place your order. You'll be able to choose a shipping carrier and method and see the cost for each option at that time.
I need to order a replacement part but I don't see them on your website. How do I do that?
If you need to order replacement parts, please contact us at email@example.com. Please include an image of your sharpener so we can correctly identify the model and manufacture year.
How do I cancel an order?
If you need to cancel an order you've placed, please reach out to use at firstname.lastname@example.org and include the order number.
If your order has already shipped, you'll need to initiate a return. Check out our Return Policy for more information.
FAQ - Shipping
What shipping methods do you offer?
We offer select shipping services from USPS or UPS. Methods available to your shipping location will be provided at checkout.
Do you ship to P.O. boxes?
Yes we do, but only street addresses are eligible for free shipping.
Do you ship to APO/FPO?
We do, but like P.O. Boxes, these addresses are not eligible for free shipping. However, we do offer a military discount!
Where do you ship?
We ship to many countries but not all of them. Please check out our shipping info page here for more details.
If I place my order on a Friday, when will it ship?
We are not open on Saturday or Sunday so if you place your order on a Friday it will ship the following week.
What do I do if I paid for expedited shipping and my package is delayed?
Unfortunately, due to the high volume of shipments and delays related to supply chain issues and weather, shipping carriers are not guaranteeing delivery for expedited shipments. If your package is delayed, we are unable to seek a refund from the shipping carrier. Choose expedited shipping methods at your own risk.
How fast will my order ship?
All orders will ship within 1-2 business days. Holiday hours and trade shows may effect these times.
What do I do if the shipping carrier say my package was delivered but I can't find it?
We ask that you wait at least 24 hours for shipping deliveries to catch up to the package scanning in the carrier's system. Next, check the outside of your residence carefully as carriers try to prevent packages from being stolen and may tuck them under or behind items. After that, if you still cannot find your package, please contact us at email@example.com.
My package is being held by my customs office? What should I do?
If you are international and are waiting for your package to pass through customs, please contact your local customs office for any further directions. Customs processes are out of Wicked Edge's control and we do not have the ability to communicate with these offices.
FAQ - Returns
Do you have a return policy? How does that work?
How long does it take for you to process my return?
Once your return arrives at our warehouse it can take between 10-14 business days to process. Please note that it may take additional time to post to your financial account depending on your bank or financial institution.
Can I return the product even if it's been used?
Yes. As long as it is returned within in 60 days, you can return a used product to us.
Do I need a return approval or special number to send it back?
Yes. All returns must be approved and issued an RMA number for the return. You can contact us at firstname.lastname@example.org to get an RMA number.
How do I initiate a return?
If you are within 60 days from the date of purchase, please review our Return Policy page to learn how to initiate a return.
What if I bought my Wicked Edge from an authorized dealer or through Amazon?
Wicked Edge cannot issue refunds or accept returns for products purchased from Authorized Dealers, Amazon, other third party e-commerce platforms, or unauthorized sellers. If you purchased your Wicked Edge products from an Authorized Wicked Edge Dealer, you will need to contact that dealer and find out about their return policy.
Can I return my order and exchange it for something else?
Unfortunately, we do not offer exchanges at this time. If you need to exchange any item from your order, you will want to process a normal return for a refund and place a new order for the correct item.
Do you offer buy-backs or trade-ins?
No. Wicked Edge does not offer a buy-back or a trade-in program.
Do you offer free shipping labels for returns?
We ask that our customers be responsible for the shipping charges associated with a return shipment.
FAQ - General
Why are Wicked Edge products so expensive?
Our products are priced the way they are because they’re the best sharpeners available. We utilize precision manufacturing, design, manufacture, and assemble in the USA, and build with the highest quality materials available. We believe in designing and building a tool that will last for generations.
Wicked Edge sharpeners are built from high-grade aluminum and stainless steel, and include industrial-grade Diamond Stones. Our machining tolerances are very tight, providing incredible precision while sharpening. You get two of each grit Diamond Stone, compared to other systems where you only get one. Your stones will last twice as long because you'll be dividing the sharpening work between them. All Wicked Edge products include a lifetime warranty, are manufactured in the USA in small batches, and are inspected by hand.
Wicked Edge is a premium product and we choose to maintain the excellence that Wicked Edge is known for.
Do you offer a Military, Fire, EMS, LEO, or First Responder discounts?
Yes! We proudly provide a discount for Military, Fire, EMS, LEO, and First Responders through GovX. Please click here for more info.
What's your warranty policy?
Every Wicked Edge product is covered under a lifetime warranty. For more information about warranties, please visit our Warranty Policy page.
Can I review a sharpener on my social media channels?
We love that you're interested in our products enough to want to share them with your audiences! Unfortunately, Wicked Edge does not offer products for review.
Is there a way I can demo a sharpener before buying it?
We do not offer demo sharpeners but we do offer a 60 day return policy.
Do you offer sharpening services?
No, we do not offer sharpening services.
Do your products ever go on sale?
We offer a few promotions each year, the biggest being our Black Friday Sale period. We do not offer discounts outside of any sale period. To sign up for our sale emails, please enter your email address at the bottom of this page.
Do you stack discounts?
No, discounts can not be stacked. Any product that is already on sale does not qualify for any other discount.
Do you offer discounts to knife makers?
Yes! Please reach out to us at email@example.com for more information on the discount.
Do you offer discounts to outfitter services or other industry professionals?
Not at this time.
What if I receive a damaged item?
Oh no! Please email us at firstname.lastname@example.org as soon as you can.
Where is Wicked Edge located?
Wicked Edge is located in Santa Fe, NM and all orders are shipped from this location.
Does Wicked Edge have any stores I can visit?
Wicked Edge does not have any retail stores or sales outlets and our location in Santa Fe, NM is not set up to accept visitors.
Will I receive a tracking email when my order ships?
Yes, as soon as your order ships you will receive an email that contains the tracking information. If you don't receive an email, please check your spam folder. If you think you may have entered your email address incorrectly when you placed your order, please email us at email@example.com and provide your order number. If you don't have your order number, please provide your first and last name.
How do I make changes to the details on my account?
If you would like to make changes to your account, please send an email to firstname.lastname@example.org and include your full name and the email address associated with your account.
Is there a discount included when I buy a Pro-Pack?
There are no discounts built into our Pro-Packs.