Our Customer Success Team is available Monday to Friday: 8am-4pm MT.
Have a question and can't find the answer here? Reach out at info@wickededgeusa.com
Yes! We offer free shipping on orders over $275.00 that are shipping within the contiguous US. You can select the free shipping option at checkout.
If you need to change the shipping address on an order that you've placed through our website please send an email to orders@wickededgeusa.com. Include your order number and the new address details. If your order has already shipped we will not be able change or redirect your order to your new address.
Yes. We offer a 60 day return policy on any item that is purchased direct from Wicked Edge. For more information about returns and to initiate the process, please visit our Returns Policy page.
Due to our fast order fulfillment times, we are unable to accommodate changes to orders once they are placed. You can contact us at orders@wickededgeusa.com to cancel and refund your order.
Should you contact us after your order has already shipped, you will need to return any unwanted items for a refund. Find out more information on our return policy here.
Yes! As soon as your order is picked up by the carrier you will receive an email that contains the tracking information. If you don't receive an email, please check your spam folder. If you think you may have entered your email address incorrectly when you placed your order, please email us at orders@wickededgeusa.com and provide your order number. If you don't have your order number, please provide your first and last name or email associated with your order.
We accept all major credit cards, G Pay, Shop Pay, Amazon Pay, Apple Pay, PayPal, and Meta Pay.
You will be able to select your preferred payment method at checkout.
No. We highly recommend placing your order directly on our website to ensure speed, accuracy, and security.
You can also send us an email at orders@wickededgeusa.com. Please include:
We will create an invoice, select the most affordable shipping option, and email it to you for secure payment.
We do! Through our partnership with ShopPay, we offer the option to pay in 4 interest-free installments.
No. We do not accept checks or money orders.
You are responsible for paying all import taxes, duties, and fees. These are not included in the cost of shipping and must be paid to your local customs office at the time of import.
PLEASE NOTE that you are responsible for determining that our products can be lawfully and legally imported into your country, in accordance with your country’s standards, specifications, and/or labeling requirements.
You can see the cost for shipping in the checkout before you place your order. You'll be able to choose a shipping carrier and method and see the cost for each option at that time.
If you need to order replacement parts, please contact us at orders@wickededgeusa.com. Please include an image of your sharpener so we can correctly identify the model and manufacture year.
If you need to cancel an order you've placed, please reach out to use at orders@wickededgeusa.com and include the order number.
If your order has already shipped, you'll need to initiate a return. Check out our Return Policy for more information.
We offer select shipping services from USPS or UPS. Methods available to your shipping location will be provided at checkout.
Yes we do, but only street addresses are eligible for free shipping.
We do, but like P.O. Boxes, these addresses are not eligible for free shipping. However, we do offer a military discount!
We ship to many countries but not all of them. Please check out our shipping info page here for more details.
We are not open on Saturday or Sunday so if you place your order on a Friday it will ship the following week.
Unfortunately, due to the high volume of shipments and delays related to supply chain issues and weather, shipping carriers are not guaranteeing delivery for expedited shipments. If your package is delayed, we are unable to seek a refund from the shipping carrier. Choose expedited shipping methods at your own risk.
All orders will ship within 1-2 business days. Holiday hours and trade shows may effect these times.
We ask that you wait at least 24 hours for shipping deliveries to catch up to the package scanning in the carrier's system. Next, check the outside of your residence carefully as carriers try to prevent packages from being stolen and may tuck them under or behind items. After that, if you still cannot find your package, please contact us at support@wickededgeusa.com.
If you are international and are waiting for your package to pass through customs, please contact your local customs office for any further directions. Customs processes are out of Wicked Edge's control and we do not have the ability to communicate with these offices.
Yes. We offer a 60 day return policy on any item that is purchased direct from Wicked Edge. For more information about returns and to initiate the process, please visit our Returns Policy page.
Once your return arrives at our warehouse it can take between 10-14 business days to process. Please note that it may take additional time to post to your financial account depending on your bank or financial institution.
Yes. As long as it is returned within in 60 days, you can return a used product to us.
Yes. All returns must be approved and issued an RMA number for the return. You can contact us at support@wickededgeusa.com to get an RMA number.
If you are within 60 days from the date of purchase, please review our Return Policy page to learn how to initiate a return.
Wicked Edge cannot issue refunds or accept returns for products purchased from Authorized Dealers, Amazon, other third party e-commerce platforms, or unauthorized sellers. If you purchased your Wicked Edge products from an Authorized Wicked Edge Dealer, you will need to contact that dealer and find out about their return policy.
Unfortunately, we do not offer exchanges at this time. If you need to exchange any item from your order, you will want to process a normal return for a refund and place a new order for the correct item.
No. Wicked Edge does not offer a buy-back or a trade-in program.
We ask that our customers be responsible for the shipping charges associated with a return shipment.
Our products are priced the way they are because they’re the best sharpeners available. We utilize precision manufacturing, design, manufacture, and assemble in the USA, and build with the highest quality materials available. We believe in designing and building a tool that will last for generations.
Wicked Edge sharpeners are built from high-grade aluminum and stainless steel, and include industrial-grade Diamond Stones. Our machining tolerances are very tight, providing incredible precision while sharpening. You get two of each grit Diamond Stone, compared to other systems where you only get one. Your stones will last twice as long because you'll be dividing the sharpening work between them. All Wicked Edge products include a lifetime warranty, are manufactured in the USA in small batches, and are inspected by hand.
Wicked Edge is a premium product and we choose to maintain the excellence that Wicked Edge is known for.
Yes! We proudly provide a discount for Military, Fire, EMS, LEO, and First Responders through GovX. Please click here for more info.
Every Wicked Edge product is covered under a lifetime warranty. For more information about warranties, please visit our Warranty Policy page.
We love that you're interested in our products enough to want to share them with your audiences! Unfortunately, Wicked Edge does not offer products for review.
We do not offer demo sharpeners but we do offer a 60 day return policy.
No, we do not offer sharpening services.
We offer a few promotions each year, the biggest being our Black Friday Sale period. We do not offer discounts outside of any sale period. To sign up for our sale emails, please enter your email address at the bottom of this page.
No, discounts can not be stacked. Any product that is already on sale does not qualify for any other discount.
Yes! Please reach out to us at info@wickededgeusa.com for more information on the discount.
Not at this time.
Oh no! Please email us at orders@wickededgeusa.com as soon as you can.
Wicked Edge is located in Santa Fe, NM and all orders are shipped from this location.
Wicked Edge does not have any retail stores or sales outlets and our location in Santa Fe, NM is not set up to accept visitors.
Yes, as soon as your order ships you will receive an email that contains the tracking information. If you don't receive an email, please check your spam folder. If you think you may have entered your email address incorrectly when you placed your order, please email us at orders@wickededgeusa.com and provide your order number. If you don't have your order number, please provide your first and last name.
If you would like to make changes to your account, please send an email to support@wickededgeusa.com and include your full name and the email address associated with your account.
